Does EliteNet offer IT consulting services?

Yes, EliteNet offers IT consulting services to help clients develop IT strategies that align with their home or business goals.

Are you certified to work with networks and IT systems?

Yes — with the certification of Professional Certified Network Administrator (PCNA). This certification demonstrates the skills and knowledge to design, configure, and troubleshoot networks reliably and securely. It ensures that you’re getting expert support for your smart home, Wi-Fi, and IT systems, so your technology runs smoothly and safely.

What about the router my internet service provider (ISP) gave me?

Your ISP-provided router will get you online, but it's usually designed as a basic, one-size-fits-all option. Many homes today have dozens of connected devices, smart home systems, streaming TVs, and work-from-home setups — and ISP routers often struggle to keep up. Upgrading to your own router or mesh Wi-Fi system can give you faster speeds, better coverage, improved reliability, stronger security, and more control over your network. We can help you decide whether your current router is enough, or recommend and configure a better solution tailored to your home and how you use your internet.

Do you work with both homes and small businesses?

Yes — we support both homeowners and small businesses. Whether you're setting up a smart home system, improving Wi-Fi throughout your house, or building a reliable network for your office or shop, we can help. Our services are designed to make technology smooth, secure, and easy to use in any environment. For businesses, we assist with network setup, device configuration, workstation support, cloud solutions, and ongoing tech help — without the cost or complexity of an in-house IT department.

Do you need to run wires for smart home systems?

Most modern smart home systems don’t require new wiring — and we specialize in wireless setups. Many devices connect over Wi-Fi, Bluetooth, or smart hubs, so we can install and configure great smart solutions without opening walls or pulling cables. If a project does require new wiring or electrical work, we’ll let you know and can coordinate with a licensed electrician or systems contractor when needed. Our focus is on delivering reliable, seamless smart solutions while staying code-compliant and hassle-free.

Can you help me choose the right smart devices?

Absolutely — choosing the right devices can be overwhelming with so many options on the market. We help you pick products that fit your home, lifestyle, and budget while making sure they’re compatible with each other. From smart speakers and lighting to thermostats, cameras, and automation hubs, we guide you toward devices that work seamlessly together. Our goal is to simplify the process so you get a smart home that’s intuitive, reliable, and tailored to your needs — without wasted money or unnecessary complexity.

Do you offer ongoing support or maintenance plans?

We provide on-demand support whenever you need it. Whether it’s troubleshooting a device, helping with a network issue, or reconfiguring your smart home setup, you can call us as problems arise — no subscription or long-term contract required. Our goal is to make sure your technology keeps running smoothly, giving you reliable solutions when you need them most.

How do you protect my privacy and data?

Your privacy and security are a top priority. We only access the devices and accounts necessary to set up or troubleshoot your systems, and we never share your personal information. All login credentials, network details, and device settings are kept confidential, and we follow best practices to secure your network and smart home devices. Our goal is to give you a seamless, safe experience so you can enjoy your technology with confidence.

Do you work with all internet service providers?

Yes — we work with all major internet service providers, including Comcast/Xfinity, Verizon, Spectrum, Cox, and more. We can help optimize your existing network, set up routers or mesh Wi-Fi systems, and configure smart home devices regardless of which ISP you use. Our focus is on making your network reliable, fast, and secure — no matter who provides your internet service.